Service Habits


This program is perfect for frontline employees, sales and customer facing roles, support and specialist roles, and anyone who is part of a business that relies on strong relationships.

An ideal starting point if you have no service standards in place and want to begin a meaningful conversation about service quality with as little resistance from people as possible.

Introducing Service Habits is suitable for businesses of all sizes and budgets that are looking for a strong starting point for their customer service transformation journey with the whole workforce.

Your people will be ready and willing to make positive changes, ultimately improving productivity and profitability.


I just wanted to say thank you for the introduction to your Service Habits course. I found it to be a great way to refresh my thinking around leading within a very busy customer service environment. I really liked that the content was structured in bite-sized clusters so I could learn and digest easily, and go back to any part at any time.


Partner, Nelson Alexander


To be successful, companies must find ways to differentiate themselves in competitive markets. The simplest and best way to do this is by having exceptional customer service.

The Service Habits have set us on this pat, the team has provided us with simple, clear, and powerful tools to do this. And the impact has been clear - Managers are reporting seeing these tools in use daily!


Managing Director, Merieux NutriSciences


I cannot speak highly enough of the ServiceQ team—not only for delivering these masterclasses but also for providing support and guidance on a personal and professional level.

I have found the classes enlightening and a unique change to the way we do things.

The Service Habits provided a clear direction for the team and me, and we are already seeing results in our value structure within the business.

I do not believe we would have improved or set this framework without ServiceQ’s involvement. We have taken many examples, tips and tricks from the Service Habits to help our business.

Thank you.


General Manager of Food, Beverage & Retail Operations, Melbourne Airport