Events

The truth about the future of service? AI isn’t your enemy—but your humanity might be your superpower. Discover the 5D model that proves why humans serve best in a digital world and is the framework for leaders to stay relevant and essential in the next era of service. Ideal for Execs and Heads of CX wanting to lead with confidence through tech disruption and complexity.

The Pause That Changes Everything
When did service stop feeling like you?

You’re showing up, delivering, holding it together – but something’s off. The spark is gone. You’re tired of the autopilot. The disconnection. You’re craving something real.

Inconsistent frontline service, lacking emotional depth are two of the biggest problems companies talk about when it comes to humans in service roles.
The answer is: You don’t need better scripts—you need better habits. Discover the 1% practices that can lift service performance by 30% in just one month. This webinar is for GMs, CX Leaders, P&C Heads wanting to “raise the bar” and define what great service looks and feels like again.

If your people have ‘checked out’, no system can save your customer experience. Learn the rituals that make service sticky, joyful, and sustainable. Ideal for
Department Heads, Operational Leaders and frontline managers wrestling with disengagement and underperformance in service settings and service environments.