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21/09/23
Six reasons why 2023 is a good time to challenge your company values
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14/09/23
Can I Meditate if I Can’t Sit Still?
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07/09/23
Are your service norms outdated?
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31/08/23
Thanks for what you didn’t say
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24/08/23
Service Performance needs more than care
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15/08/23
Believe
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03/08/23
Unconscious needs in service
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13/07/23
Better service. Believe it.
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21/06/23
A letter to the leaders who want service transformation
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08/06/23
Service stories show how you measure up!
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25/05/23
The future of service needs updated software and soft skills
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11/05/23
Customer service for dummies
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