Customer Service Training

Reimagine the future of service

ServiceQ is so much more than a customer service training and leadership training provider. We help organisations reimagine their service culture by developing conscious service leaders, engaged employees, resulting in loyal customers.

Programs

Keynotes

Testimonials

Our Programs

Elevate your service culture with programs that will strengthen Service Habits and sustain employee wellbeing.

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Who we serve

What our clients say

Introducing Service Habits

"I just wanted to say thank you for the introduction to your Service Habits course. I found it to be a great way to refresh my thinking around leading within a very busy customer service environment. I really liked that the content was structured in bite-sized clusters so I could learn and digest easily, and go back to any part at any time."

Martin

Partner, Nelson Alexander

Keynote Speaking

"The presenter was great. There were 200 people and it never felt chaotic or like people were speaking over each other. It was obvious that the presenter was skilled in working virtually, which made a personal and positive user experience with a very large group."

Julie

Network Control Manager, AusNet

Upcoming Events

Book Launch: The Future of Service is 5D

Date: Thu 29 February 2024

Time: 6:30pm – 7:30pm

Price: FREE

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More info

What We Do

We deliver world-class learning programs using multiple channels that deliver tangible results. We believe that training alone does not create lasting change and therefore training is only one of six components in our programs. We partner with organisations across a wide range of industries to equip their leaders to transform their service culture. We work with our clients to co-design organisational values and behaviours to support service consistency. ServiceQ learning programs strengthen loyalty from your internal employees and external customers and elevate people skills in an AI digital heavy world. If you want a lasting transformation in your culture, leaders, teams and customer service, you have come to the right place. Contact us for a discovery conversation to discuss the needs of your organisation.

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FAQs

Browse some of our Frequently Asked Questions

A lot of the clients we work with, work 24-hour operations across multiple locations and time zones. We are used to doing training that suits your business rhythm.

The length of our training sessions are short bite-sized sessions (i.e. 45 mins). We believe short sessions developing people on the job is a reward which is of considerable benefit to your people both personally and professionally.

Our learning principles are centred round the importance of activating, learning and applying the learning. Activating involves doing pre-work reading and watching material on our ServiceQ portal. Learning is attending and participating in live masterclasses either online or in person. The learning we deliver is not passive, and we have a strong call-to-action for all our clients to apply the learning after the sessions.

Our programs are based on a tried and tested 6-step methodology and training represents only 1 of these steps. Contact us for more information about the methodology.

Our come from backgrounds in Positive Psychology, Mindfulness, Human Behaviour Research, Intuitive Communication and Neuro-Linguistic Programming. They are either NLP qualified or certified in a variety of behavioural flexibility profile tools e.g. eDISC. They have facilitation experience with a variety of clients both online and in a room. Each facilitator holds a captivating presence, and in their tool kit they possess storytelling techniques and the ability to create rapport within a group immediately. Find out more about our team and what makes them so good at what they do.

We provide our training services in:

Melbourne, Sydney, Perth, Brisbane, Hobart, Canberra, Auckland, Christchurch, Vancouver as well as other cities.

Contact us

Make an enquiry to get in touch with us today.

0431 133 904

hello@serviceq.co