About Us

We help organisations transform service from a function into culture, where leadership, relationships, and everyday decisions reflect a commitment to serving others.

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ServiceQ is Service Intelligence

Service cultures do not happen by accident.

They happen when people share a mindset. A language. A belief in the role they play in the experience of others.

Our work aligns leaders and teams around simple, practical service habits that shape how people think, act, and interact. Grounded in emotional and social intelligence, the Leading Service Habits program helps individuals understand the impact of their role on the wider organisation.

Participants leave with more than insight. They leave with a roadmap: practical tools and shared frameworks that allow service thinking to continue long after the training ends.

Because service excellence is not sustained by programs.

It is sustained by people who choose it.

We work with leaders to build cultures of service, where service is not something people switch on, but something they are.”

Because service is leadership.
It’s values made visible.

Our Values

Be clear on why we’re doing something before we do it
Pausing to clarify the why before acting or responding.
Give your best energy where it helps people most
Directing energy where it helps people most, not just ticking tasks.
Decide if your actions are helpful or holding you back
Taking thoughtful action or speaking up when it would be easier to stay quiet.
Stay present in conversations and seek to understand
Listening fully and seeking to understand before forming a view.
Move, learn, adjust – don’t wait for perfect
Trying, learning, and adjusting without waiting for perfect conditions.
Be real and kind and create connection before content
Showing up real, kind, and present in conversations.

Meet the team

Jaquie Scammell
CEO & Founder, ServiceQ
Angie Douglas
General Manager
Joanna Stojanovski
Commercial Manager
Victoria Harding
Senior Program Manager
Delshea Sobhee
EA to CEO and Client Success
Travis Pavitt
Online Delivery Support
Stacey Joseph
Lead Designer

World-class facilitators

World-class facilitation is not performance. It’s impact.

At ServiceQ, our facilitators are carefully selected not only for their expertise in human behaviour, leadership, and service—but for their ability to read a room, understand context instantly, and adapt in real time. They don’t rely on scripts. They bring presence, awareness, and precision.

They simplify complexity. They challenge thinking. They create the conditions for psychological safety, while holding a standard that stretches people beyond comfort.

And they are partners in your success; deeply invested in your context, your stakeholders, and the impact you need to achieve.

They don’t just deliver a session. They own the space, build trust quickly, and move your people from insight to action, fast.

Because what you are buying isn’t content.

It’s confidence. Capability. And change that lasts beyond the room.

Taryn Johnston
Senior Facilitator
Mariam Mousa
Organisational Development Expert
Jennifer Crescenzo
Facilitator/Creative Strategist
Greg Sellar
Facilitator
Carl White
Facilitator
Carolyn Mitchell
Facilitator
Terry-Lyn Stevens
Facilitator

Want to work with us?

Browse our positions below or follow us on LinkedIn for future opportunities

Available positions

Find out about our job vacancies by signing up to our newsletter and following us on LinkedIn.
Jaquie Scammell
CEO & Founder, ServiceQ

Jaquie Scammell is the CEO and Founder of ServiceQ and one of the leading voices in service leadership today , known for helping organisations strengthen human connection in a world that is moving faster, becoming more automated, and asking more of its people. 

Her work sits at the intersection of leadership, culture and customer experience, where she partners with senior leaders to turn service from something people perform into something people live — embedded in behaviour, decision-making and the everyday moments that shape reputation. 

As the architect behind Service Habits™ and 5D Service Leadership™, Jaquie has developed practical operating systems that help organisations build cultures of consistency, ownership and care , not as concepts, but as capabilities that drive performance.   

She has worked across industries including aviation, banking, infrastructure and resources, with organisations such as BHP, Westpac, Melbourne Airport and Virgin Australia. A published, award-winning author, Jaquie is known for her ability to translate complex human dynamics into clear, actionable leadership. 

In the room, she brings both edge and empathy, creating environments where leaders are challenged to think differently, take ownership, and step forward with clarity.  

Angie Douglas
General Manager

Angie is the integrator at ServiceQ, translating vision into action and keeping the business aligned as it grows. She leads across operations, commercial performance and delivery, bringing rhythm, structure and accountability to how the business runs. With experience across advertising, retail and professional services, she focuses on building the systems and clarity that allow teams to perform at their best. 

Joanna Stojanovski
Commercial Manager

Joanna leads ServiceQ’s commercial operations, bringing oversight across finance, contracts and the systems that keep the business running well. She combines strong commercial discipline with a calm, steady presence, helping create confidence behind the scenes for both our team and our clients. 

Victoria Harding
Senior Program Manager

Vic brings over 20 years’ experience delivering complex programs across corporate, agency and highly regulated environments. She works closely across client delivery, coordination and program oversight, helping keep programs clear, consistent and well-run.

Delshea Sobhee
EA to CEO and Client Success

Delshea plays a central role in keeping ServiceQ running smoothly, managing the many moving parts across Jaquie’s diary, team coordination, day-to-day operations and as a first point of contact for sales enquiries. Known for her calm, positive presence, she brings a steady hand to even the busiest days, with yoga and a vibrant social life helping her stay balanced.  

Travis Pavitt
Online Delivery Support

Travis supports our admin and online delivery, helping make the virtual experience smooth and well-coordinated for both clients and participants. From session preparation to follow-up communications, he plays a key role in keeping the detail moving behind the scenes.

Stacey Joseph
Lead Designer
Taryn Johnston
Senior Facilitator

Taryn works alongside leaders and organisations to translate human intelligence into everyday behaviour—so the service experience is not just designed, but consistently delivered in the moments that matter.

She is known for creating high-trust environments that move people from insight into practical, meaningful action.

Her work focuses on strengthening how leaders communicate, connect, and lead, particularly in high-pressure environments. She helps individuals and teams move beyond intention into consistent behaviour, building the capability to respond with clarity, empathy, and confidence in real time. The result is leadership that not only understands what good looks like, but can deliver it in the moments where it counts.

With more than 20 years’ experience, Taryn brings a combination of deep facilitation expertise and leadership experience across a range of sectors. She has partnered with some of Australia’s most prominent organisations to elevate communication, strengthen service cultures, and build leadership capability that translates into performance.

Known for her calm, grounded presence, Taryn creates environments where people feel both supported and stretched. She balances warmth with clarity, reading the room in real time and guiding conversations to what matters most—so people leave not just with new thinking, but with a different way of showing up.

Taryn’s work is grounded in the belief that service is something people embody—not just deliver.

Mariam Mousa
Organisational Development Expert

Mariam Mousa works at the intersection of organisational psychology, systems change and human-centred design — helping organisations confront the complexity they often avoid, and turn it into meaningful, lasting change.

She is known for her ability to hold complexity without rushing to simplify it. In her presence, people think more deeply, question long-held assumptions, and begin to see not just what needs to change — but why change has stalled.

Mariam’s work focuses on shifting the underlying patterns that shape performance and culture. Whether redesigning ways of working, embedding new cultural rhythms, or untangling systemic barriers, she moves organisations beyond diagnosis and into momentum.

Holding a PhD in Organisational Psychology, she brings a rare combination of academic rigour and real-world consulting experience across healthcare, aviation and corporate environments. Her research into systemic organisational behaviour underpins her approach — ensuring every intervention is both credible and usable.

Working with Mariam means change is not something imposed — it is understood, owned and carried forward. She enables organisations to move with intention, so transformation happens with people, not to them.

Jennifer Crescenzo
Facilitator/Creative Strategist

Jennifer focuses on helping individuals and teams lead with greater presence and intention: thinking more clearly under pressure, communicating with integrity, and translating self-awareness into how they actually show up and make decisions.

She is known for making hard topics feel approachable without making them feel small: enough warmth and wit that people relax into the work, enough rigour that they leave changed.

An Emmy Award-winning documentary filmmaker and E-RYT 500 yoga teacher who pioneered Yin Yoga in Australia, Jennifer understands from both disciplines how people think, move, and change. Her films tackled domestic violence, international terrorism, and healthcare reform. She doesn’t flinch from difficult material, and neither does her facilitation. Clients including Ford, BHP, BlueFit, TAFE SA, and Avalon Airport know her for it.

Deeply curious and always investigating, she draws on everything from the Bhagavad Gita to the trauma research of Bessel van der Kolk. From dissecting human cadavers in a lab to walking ancient Shinto pilgrimage routes across Japan, she will go wherever there is something to learn.

So far, Jennifer has lived in three countries, worked behind the scenes in dozens of industries, filmed stories that most people never get close to, and guided thousands in meditation and breathwork. She brings that depth and breadth into every room.

Greg Sellar
Facilitator

Greg’s mission is to get people thinking and behaving in ways that lead to greater personal and professional accomplishment. As a speaker, facilitator, trainer and coach, he understands the holistic nature of individual and team performance.

Utilising his background as a former Nike-sponsored athlete, Greg specialises in mindset and performance coaching having spent the last 28 years helping over half a million individuals in 55 countries develop their skills and broaden their thinking. He has a degree in Exercise Science (B.Sp.Sc.), a Masters in Neuro-Linguistic Programming (NLP), Time-Line Therapy and Hypnotherapy, and a Diploma in Coaching, Leadership & Mentoring.

Carl White
Facilitator

Carl White works alongside senior leaders to shape how service strategy and Customer Experience drive enterprise-wide value creation. A former Director at PwC Australia and a Distinguished Fellow of the Centre for Legal Innovation, Carl is recognised for leading the field in CX across professional services, bringing global consulting expertise and immersive facilitation to complex service environments across industries. Known for translating CX into commercial performance, Carl helps organisations build service capability and compete with experience as a distinct advantage in their market.

Carolyn Mitchell
Facilitator

Carolyn Mitchell helps leaders and teams turn leadership and culture strategy into something people can actually live — clear, confident, everyday behaviour that holds up in the real world. 

Her work is grounded in a simple belief: leadership isn’t a title, it’s a series of choices made in moments that matter. She supports people to think more clearly, collaborate with intention, and build the capability needed to deliver what matters most. 

Known for creating high-trust, human environments, Carolyn brings a balance of warmth and challenge that allows people to reflect honestly, stretch their thinking, and step forward into meaningful action. She helps leaders shift mindsets, strengthen relationships, and embed behaviours that lift both performance and culture — not as theory, but as daily practice. 

With a background spanning organisational development, leadership coaching, neuroleadership, and behavioural profiling, Carolyn draws on experience across corporate, government, health and community sectors. She translates neuroscience, mindfulness and behavioural science into practical tools people can use immediately. 

Carolyn has a rare ability to make complex human behaviour feel simple, usable and real — ensuring leadership is not just understood, but embodied. 

Terry-Lyn Stevens
Facilitator

Terry-Lyn Stevens works with leaders and organisations to close the gap between intention and execution — aligning strategy, culture and leadership into behaviour that drives consistent, measurable performance. 

She is known for her ability to read the system quickly and accurately — understanding the dynamics at play, identifying what matters most, and creating immediate clarity in environments that are often complex and fast-moving. 

Her focus is on strengthening leadership effectiveness in real conditions. She helps leaders think with precision, act with intention, and respond adaptively under pressure, while enabling teams to operate with greater alignment, accountability and cohesion. 

With over two decades of facilitation experience and more than 5,000 hours of executive coaching, Terry-Lyn brings deep expertise across corporate, government and commercial sectors. As an ICF Professional Certified Coach (PCC), she integrates behavioural science, systems thinking and evidence-based diagnostics to deliver practical, outcome-focused development. 

Calm, grounded and highly attuned, Terry-Lyn creates environments where people feel supported — but never let off the hook. Her work ensures change doesn’t sit in conversation, but shows up in how people think, decide and perform every day. 

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