About Us

I have always been in service. My career started from an early age in the McDonald’s system and I later spread my wings to major sports and entertainment venues where, for over a decade, I observed and led teams that served thousands of customers a day. Those years were the training ground for me to understand what made people tick – customers and employees.

I believe everyone can serve in extraordinary ways and I believe everyone cares. However, sometimes people forget or get stuck in their heads because they are busy, distracted and stressed out. This is why all our work is underpinned with mindfulness practices and helping individuals get out of their heads and into their hearts.

ServiceQ® works with various business industries such as healthcare, mining and resources, finance, retail and energy. The commonality among these businesses is they want to improve the connection between employee and customer; therefore, we teach Service Habits that help them achieve this customer intimacy.

For leaders who have the task of driving business goals and achieving customer loyalty, the formula is simple: take care of your people so they will take care of your customers.

We’ve has grown steadily over the years, and although we have educated over 8,000 people, this is only the beginning.

We are a dynamic team made up of passionate people who are committed to serving you. We bring you the best with world-class facilitators who deliver our training programs and learning experiences to help your business achieve its potential.

I am so glad you found us. It would be our privilege to learn more about how we can help you and your business.

With love
— Jaqs

Joanna Stojanovski

GM Operations

Joanna ensures the daily operations of the business and our clients experience is as smooth as possible. She is the calm, nurturing soul of the office that keeps the wheels turning.

Marie Rowland

Marketing and Experience Manager

Marie is an incredibly intelligent human with strong emotional, social and spiritual intelligence. An expert in customer experience strategy, aligning operational marketing plans to match strategic business plans, she is also an accomplished analyst who is passionate about improving businesses performance.

Marie has spent time in roles such as: National Corporate Marketing Manager at Australian Red Cross Lifeblood and Customer Experience Strategy Coordinator at the Banyule City Council.

David Scammell

Creative Marketing and Digital Support Coordinator

He helps our masterclass experiences, our vibe and our key messages come through in photos, videos and LIVE productions, so to convey the work we do in a creative and interesting way. David stretches our creativity and keeps engaged in the crowded world of social media.

Candice Grant

Administration and Operations Coordinator

Candice uses her administration and project management skills in a friendly and efficient manner to support operations running smoothly at ServiceQ. She keeps our office running smoothly, provides administration support to our team and clients. Candice also manages our ServiceQ mailbox and is the first point of contact for all general enquiries.

Mohini Devi

Finance Officer

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Taryn Johnston

She is committed to helping individuals and their teams connect to a conscious approach to leadership, so they can experience increased productivity, creativity and sustainability in the workplace.

Taryn is proud to be a member of the International Coach Guild, a certified Practitioner of Meta Dynamics™ and is an accredited Behavioural Profiling Consultant. She integrates the most up-to-date coaching practices with her background in Positive Psychology, Mindfulness, Intuitive Communication and Neuro-Linguistic Programming, in addition to drawing upon her years of experience in the Visual and Performing Arts to create dynamic and inspiring learning environments for her clients.

John Sharkey

John enjoys delving into the quasi intersection that is changing human behaviour and the transformative processes that can develop the emotional wellbeing and growth of individuals and teams with whom he works.

John holds a Bachelor of Applied Management, with a focus on change management, an Advanced Diploma of Management, a Diploma of Coaching, and is a Master Practitioner of Neurolinguistic Programming (NLP). In conjunction with these qualifications, John holds numerous other business and change management certifications.

John has 10 years’ experience as an executive coach across multiple industries. He is qualified in training, delivering and executing outcomes ‘in the room' using various methodologies, online and offline. He is committed to doing what it takes to make your success a reality.

Mariam Mousa

Mariam brings over a decade of Industry expertise as an organisational psychologist, where she has dedicated her career to understanding how organisations fit into people’s lives.

Mariam spent six years as Air New Zealand’s Global Airports and Lounges Customer Experience Lead, and prior to that, as Ground Operations Global Airports Learning and Development Lead.

With a fundamental understanding on an empathetic and intellectual level, of how to foster inspired minds, Mariam uses her combined knowledge of human behaviour with intelligent research capability to drive change in organisations structures, practices and processes.

She is a Doctoral researcher, an author and a storyteller with a passion for making knowledge more accessible to the public.

ServiceQ® exists to elevate the ordinary moments so that we can serve a more conscious experience.

Our values are to S.E.R.V.E

Service is simple

A short story from our founder, Jaquie Scammell:

Meet the team

Joanna Stojanovski

GM Operations

Marie Rowland

Marketing and Experience Manager

David Scammell

Creative Marketing and Digital Support Coordinator

Candice Grant

Administration and Operations Coordinator

Mohini Devi

Finance Officer

Your world-class facilitators

Taryn Johnston

Senior Facilitator

John Sharkey

Facilitator

Mariam Mousa

Facilitator

Want to work with us?

Available positions