Customer Service Training
ServiceQ is so much more than a customer service training and leadership training provider. We help organisations reimagine their service culture by developing conscious service leaders, engaged employees, resulting in loyal customers.
Our Programs
What We Do
We deliver world-class learning programs that deliver tangible results. We know that training alone does not create lasting change and only one of six components in our programs. Across a wide range of industries, we equip leaders to transform their service culture. We work with our clients to co-design organisational values and behaviours to support service consistency.
ServiceQ learning programs strengthen loyalty from your internal employees and external customers and elevate people skills in an AI digital heavy world. If you want a lasting transformation in your culture, leaders, teams and customer service, you have come to the right place.
Contact us for a discovery conversation to discuss the needs of your organisation.
FAQs
- What’s involved in bringing this training to my team?
A lot of the clients we work with, work 24-hour operations across multiple locations and time zones. We are used to doing training that suits your business rhythm.
- How will this be different to other customer service training?
Our learning principles are centred round the importance of activating, learning and applying the learning. Activating involves doing pre-work reading and watching material on our ServiceQ Academy. Learning is attending and participating in live masterclasses either online or in person. The learning we deliver is not passive, and we have a strong call-to-action for all our clients to apply the learning after the sessions.
Our programs are based on a tried and tested 6-step methodology and training represents only 1 of these steps. Contact us for more information about the methodology.
- What will the tangible outcomes be?
When we do an initial diagnostic with your company, we determine the metrics and measures that are important to your business and we are guided by your context and what matters to you and your Executive Team or Board.
- How long will the customer service training program take?
We are changing behaviours, and this is not a quick fix. We have learning pathways that vary in length from 3 months to 3 years.
- How are ServiceQ training programs delivered?
Our programs can be delivered live online, face-to-face or via the ServiceQ Academy. We believe the best outcomes occur when there is a combination of delivery methods.
- What qualifications do your facilitators have?
Our facilitators have a variety of backgrounds in Positive Psychology, Mindfulness, Human Behaviour Research, Intuitive Communication and Neuro-Linguistic Programming. They have facilitation experience with a variety of clients both online and in a room. Each facilitator holds a captivating presence and the ability to create rapport within a group immediately.
Find out more about our team and what makes them so good at what they do.
- Will we get reports on attendance?
We provide attendance records and work with our clients to integrate with their learning and reporting systems.
- What materials will you provide our teams with?
We provide our clients with:
- An online video library
- Online activities
- Books
- Workbooks
- Recordings of live sessions
- Ongoing bespoke coaching materials, games etc.
Contact Us
Make an enquiry to get in touch with us today.