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Featured image for “I’m interested… how many kilometres did you run today?”

I’m interested… how many kilometres did you run today?

Featured image for “I Radically Transform with a Little Help from my Friends”

I Radically Transform with a Little Help from my Friends

Featured image for “Indulge Your Imagination and Transform Your Service Culture”

Indulge Your Imagination and Transform Your Service Culture

Featured image for “The one non-negotiable for your business to stand out in 2024”

The one non-negotiable for your business to stand out in 2024

Featured image for “Great Customer Service is a Relay not a Sprint”

Great Customer Service is a Relay not a Sprint

Featured image for “Service leaders: prepare to fail”

Service leaders: prepare to fail

Featured image for “Hello? Ever feel like you’re constantly distracted?”

Hello? Ever feel like you’re constantly distracted?

Featured image for “Serve the Future”

Serve the Future

Featured image for “Sneaking Past Your Stories”

Sneaking Past Your Stories

Featured image for “Being human is our advantage”

Being human is our advantage

Featured image for “What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?”

What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?

Featured image for “Six reasons why 2023 is a good time to challenge your company values”

Six reasons why 2023 is a good time to challenge your company values