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Featured image for “<strong>Get people back in the office to drive better customer service </strong> ”
15/03/23

Get people back in the office to drive better customer service  

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Featured image for “<strong>Want consistent customer service? Think 80/20</strong> ”
28/02/23

Want consistent customer service? Think 80/20 

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Featured image for “<strong>Time well spent vs time well saved</strong> ”
15/02/23

Time well spent vs time well saved 

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Featured image for “<strong>Thinking about service while your competitors are sleeping</strong> ”
02/02/23

Thinking about service while your competitors are sleeping 

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Featured image for “<strong>Customer service training is useless</strong>”
19/01/23

Customer service training is useless

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Featured image for “One wish for service”
15/12/22

One wish for service

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Featured image for “<strong>Three words of advice for the leader of the Victorian State</strong>”
01/12/22

Three words of advice for the leader of the Victorian State

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Featured image for “<strong>Service staff need to be truth tellers, not fortune tellers</strong>”
10/11/22

Service staff need to be truth tellers, not fortune tellers

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Featured image for “The skill of delivering great service at scale”
17/10/22

The skill of delivering great service at scale

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Featured image for “An ode to Customer Service heroes  ”
04/10/22

An ode to Customer Service heroes  

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Featured image for “Can you deal with the human stuff? ”
14/09/22

Can you deal with the human stuff? 

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Featured image for “Three keys to unlocking self – care ”
01/09/22

Three keys to unlocking self – care 

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