An enhanced learning program delivered online and face-to-face for leaders to support and guide their teams in the delivery of extraordinary service.

The result will be a shift towards one service mindset and people aligned to a common language and simple framework of service habits so they may empower and promote service excellence through the organisation. Leading Service Habits is a program based on the foundations of emotional and social intelligence in the context of service. Participants are left with a roadmap to continue their own journey beyond the training.

Who is this program for?

• Frontline leaders
• Sales and customer facing roles
• Support and specialist management roles
• Anyone who is part of a business that relies on strong relationships.

Ideal for

• Teams who are operating in silos and need to be more aligned with service
• Businesses that need to spark discussion, decisions and action towards service excellence
• Businesses that need to refresh and reinvigorate their service mindset and habits
• Organisations that are wanting to compliment an existing internal program.

Key Learning Outcomes:

• Increased awareness of their own mindset and how they serve others (internal and external customers)
• Mindset shift towards; ‘everybody serves someone’ and away from ‘service is not my job’
• Greater understanding of how they (their role) impact others in the team to achieve the service outcomes
• More empathy towards fellow employees and customers
• Skills for situational day-to-day problem solving and people interactions
• Key phrases and techniques for service recovery and service failures

Inclusions

For up to 100 people, suggested learning journey over 6 months:

• 5 Live x 90-minute masterclasses (3 online and 2 face-to-face)
• Access to Service Habits Resource Centre ; Videos and Worksheets
• Copy of Award-Winning Service Habits book for each participant
• Leading Service Habits workbook