Leadership Pathway
From Frustration to Fulfillment: The Future Framework for Sustainable Service Leadership Results.
This 12–month program builds capability in leaders of today, who are responsible for creating the conditions of service in the future.
The promise of this program will change the way your leaders think and act, which will change the way teams work, resulting in transforming the way they serve customers.
“You never fully know the ripple effect you create in another person’s day
Because service is leadership.
It’s values made visible
Leadership is hard; and it’s even harder now than it was in the past.
Some frustrations include:
- Service standards have dropped, and you need to raise the bar on what is expected of your people
- The phrase ‘customer service’ doesn’t evoke the enthusiasm it once did, motivating staff is hard in this era
- The world of work is evolving, tricky for leaders in this new workplace setting
- Technology is destroying and evolving service at the same time, the new dilemma is how to reclaim the human in ‘human service’.
- Planned results are not being reached and perhaps shareholders are loosing faith
- Talent in the business is leaving, which is slowing down the innovation you need to stand out from your competitors
- Customers are leaving and not returning
Who is this program for?
No matter the size of your business or the geographical spread of your people, if you have a hunger for staying ahead of your competitors or foresee a crucial tipping point in the business; this program will be instrumental in achieving long – term success.
A journey designed for up to 20 leaders, invited by the business to apply, alongside a recommended criteria. The invitation is in recognition of their performance and growth in a leadership role, as well as an investment and reward for their efforts and loyalty to the business.
A detailed criteria and self-assessment diagnostic is provided at the start, allowing each leader to identify their unique learning goals and areas for flex and growth.
Inclusions
For up to 20 people, over 12 months:
90 mins x 1:1
coaching mentoring session per leader, with a ServiceQ Executive Coach
Resources
3-hour face-to-face diagnostic workshop for the business
3-hour face- to -face Pre Engagement Workshop
10 x LIVE group sessions online or face to face following the 5D Service Leadership framework and areas of expertise. An option here is to partner the final session with our Service Leadership Offsite offering (one day and overnight).
“Our customers are no longer treated as a number, but as humans, and I’m proud to lead a team that puts customer service at the forefront of their thinking.”
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