Service Habits

[cs_content][cs_element_section _id=”1″ ][cs_element_layout_div _id=”2″ ][/cs_element_layout_div][cs_element_layout_div _id=”3″ ][/cs_element_layout_div][cs_element_layout_row _id=”4″ ][cs_element_layout_column _id=”5″ ][cs_element_layout_div _id=”6″ ][cs_element_headline _id=”7″ ][cs_content_seo]Service Habits: Our Flagship Customer Service Program\n\n[/cs_content_seo][/cs_element_layout_div][cs_element_headline _id=”8″ ][cs_content_seo]Best Customer Service Training Course In Australia\n\n[/cs_content_seo][cs_element_video _id=”9″ ][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”10″ ][cs_element_layout_row _id=”11″ ][cs_element_layout_column _id=”12″ ][cs_element_text _id=”13″ ][cs_content_seo]Proudly serving\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”14″ ][cs_element_image _id=”15″ ][cs_element_image _id=”16″ ][cs_element_image _id=”17″ ][cs_element_image _id=”18″ ][cs_element_image _id=”19″ ][cs_element_image _id=”20″ ][cs_element_image _id=”21″ ][cs_element_image _id=”22″ ][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”23″ ][cs_element_layout_row _id=”24″ ][cs_element_layout_column _id=”25″ ][cs_element_layout_div _id=”26″ ][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”27″ ][cs_element_layout_div _id=”28″ ][cs_element_headline _id=”29″ ][cs_content_seo]It is difficult to maintain your edge in customer service and if you are reading this, chances are you know your service culture needs improving.\n\n[/cs_content_seo][cs_element_text _id=”30″ ][cs_content_seo]Employees are looking for development, purpose, and connection.
Customers’ expectations continue to increase and change.
Businesses want to control costs, increase revenue, productivity, and efficiency.

We hear you, we see you, and we are here to help you. We believe that our customer service training program, Service Habits, program is infused with magic that gives you an edge, irrespective of the competing needs of employee, customer, or business.
Service Habits is a program that will transform your service culture from the inside out, starting with people’s mindsets and habits, so that they exceed the customers’ expectations which will expand the top and bottom line of your business.\n\n[/cs_content_seo][cs_element_layout_div_2 _id=”31″ ][cs_element_button _id=”32″ ][cs_content_seo]READ MORE\n\n[/cs_content_seo][cs_element_button _id=”33″ ][cs_content_seo]VIEW PATHWAYS\n\n[/cs_content_seo][/cs_element_layout_div_2][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”34″ ][cs_element_layout_row _id=”35″ ][cs_element_layout_column _id=”36″ ][cs_element_button _id=”37″ ][cs_content_seo]Overview\n\n[/cs_content_seo][cs_element_button _id=”38″ ][cs_content_seo]Defining Success\n\n[/cs_content_seo][cs_element_button _id=”39″ ][cs_content_seo]Your Challenges\n\n[/cs_content_seo][cs_element_button _id=”40″ ][cs_content_seo]The Impact\n\n[/cs_content_seo][cs_element_button _id=”41″ ][cs_content_seo]Who For\n\n[/cs_content_seo][cs_element_button _id=”42″ ][cs_content_seo]How We Do It\n\n[/cs_content_seo][cs_element_button _id=”43″ ][cs_content_seo]What’s Included\n\n[/cs_content_seo][cs_element_button _id=”44″ ][cs_content_seo]Choose Pathway\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”45″ ][cs_element_layout_div _id=”46″ ][/cs_element_layout_div][cs_element_layout_row _id=”47″ ][cs_element_layout_column _id=”48″ ][cs_element_headline _id=”49″ ][cs_content_seo]What is a successful customer service culture in the 2020s?\n\n[/cs_content_seo][cs_element_text _id=”50″ ][cs_content_seo]We define a successful customer service culture as one where you:

Create connection and solutions for customers
Balance the rules with the reality of a situation for a customer
Achieve the organisation’s efficiency needs while focusing on the emotional needs of the customer

To achieve this, you need highly emotionally and socially intelligent employees who can handle the people stuff in business. The new era of customer service has evolved from transactional needs to relational needs.
The learning outcomes from customer service training program, Service Habits, are evergreen and have no expiry date, suitable for the experienced CEO through to the frontline employee, multiplying your return on investment.\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”51″ ][cs_element_image _id=”52″ ][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”53″ ][cs_element_layout_column _id=”54″ ][cs_element_layout_row_2 _id=”55″ ][cs_element_layout_column_2 _id=”56″ ][cs_element_image _id=”57″ ][/cs_element_layout_column_2][/cs_element_layout_row_2][cs_element_text _id=”58″ ][cs_content_seo]“Thank you for this truly unique program. It has made such a difference and I am committed to keeping the focus on embedding the behaviours within our team.”\n\n[/cs_content_seo][cs_element_text _id=”59″ ][cs_content_seo]Samantha McMeekinManager People Logistics\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”60″ ][cs_element_layout_row_2 _id=”61″ ][cs_element_layout_column_2 _id=”62″ ][cs_element_image _id=”63″ ][/cs_element_layout_column_2][/cs_element_layout_row_2][cs_element_text _id=”64″ ][cs_content_seo]“ServiceQ provided a clear direction for our team, and we are already seeing results in our value structure within the business.”\n\n[/cs_content_seo][cs_element_text _id=”65″ ][cs_content_seo]DavidGeneral Manager of Food, Beverage & Retail Operations\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”66″ ][cs_element_layout_row_2 _id=”67″ ][cs_element_layout_column_2 _id=”68″ ][cs_element_image _id=”69″ ][/cs_element_layout_column_2][/cs_element_layout_row_2][cs_element_text _id=”70″ ][cs_content_seo]“ServiceQ has supported our drive to embed a Service Mindset across all functions of the business and we’ve seen a considerable behavioural shift.”\n\n[/cs_content_seo][cs_element_text _id=”71″ ][cs_content_seo]Alistair McKeonGeneral Manager AUS & NZ\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”72″ ][cs_element_layout_row _id=”73″ ][cs_element_layout_column _id=”74″ ][cs_element_layout_div _id=”75″ ][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”76″ ][cs_element_layout_div _id=”77″ ][cs_element_headline _id=”78″ ][cs_content_seo]The challenges you face\n\n[/cs_content_seo][cs_element_text _id=”79″ ][cs_content_seo]poor employee engagement
organisational growth and/or significant change
high employee turnover
low team motivation
inconsistent service delivery
lack of direction or a fragmented vision
\n\n[/cs_content_seo][cs_element_button _id=”80″ ][cs_content_seo]MORE TESTIMONIALS\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”81″ ][cs_element_layout_div _id=”82″ ][/cs_element_layout_div][cs_element_layout_row _id=”83″ ][cs_element_layout_column _id=”84″ ][cs_element_headline _id=”85″ ][cs_content_seo]The impact of our customer service training program\n\n[/cs_content_seo][cs_element_layout_div _id=”86″ ][cs_element_button _id=”87″ ][cs_content_seo]ON THE BUSINESS\n\n[/cs_content_seo][cs_element_button _id=”88″ ][cs_content_seo]ON INDIVIDUALS\n\n[/cs_content_seo][/cs_element_layout_div][cs_element_layout_div _id=”89″ ][cs_element_layout_div_2 _id=”90″ ][cs_element_layout_slide_container _id=”91″ ][cs_element_layout_slide _id=”92″ ][cs_element_layout_row_2 _id=”93″ ][cs_element_layout_column_2 _id=”94″ ][cs_element_text _id=”95″ ][cs_content_seo]✓ Workforce with strong customer service skills
✓ Higher levels of external customer satisfaction leading to a more loyal customer base
✓ Increased return on investment
✓ Strengthened workforce with a positive culture and unified service vision
✓ Improved employee engagement and morale
✓ Lower employee turnover
✓ Reduced reputational risk\n\n[/cs_content_seo][/cs_element_layout_column_2][cs_element_layout_column_2 _id=”96″ ][cs_element_image _id=”97″ ][cs_element_layout_div_3 _id=”98″ ][/cs_element_layout_div_3][/cs_element_layout_column_2][/cs_element_layout_row_2][/cs_element_layout_slide][cs_element_layout_slide _id=”99″ ][cs_element_layout_row_2 _id=”100″ ][cs_element_layout_column_2 _id=”101″ ][cs_element_text _id=”102″ ][cs_content_seo]✓ Better understanding of what excellent customer service means
✓ Greater understanding of how your role impacts your internal and external customers
✓ Stronger leadership skills and ability to promote change within your team
✓ Higher emotional and social intelligence
✓ Better listening and communication skills
✓ Increased confidence in applying a service mindset to your specific role\n\n[/cs_content_seo][/cs_element_layout_column_2][cs_element_layout_column_2 _id=”103″ ][cs_element_image _id=”104″ ][cs_element_layout_div_3 _id=”105″ ][/cs_element_layout_div_3][/cs_element_layout_column_2][/cs_element_layout_row_2][/cs_element_layout_slide][/cs_element_layout_slide_container][/cs_element_layout_div_2][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”106″ ][cs_element_layout_row _id=”107″ ][cs_element_layout_column _id=”108″ ][cs_element_layout_div _id=”109″ ][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”110″ ][cs_element_layout_div _id=”111″ ][cs_element_headline _id=”112″ ][cs_content_seo]Service Habits is an organisational culture change.\n\n[/cs_content_seo][cs_element_headline _id=”113″ ][cs_content_seo]This customer service training program is perfect for:\n\n[/cs_content_seo][cs_element_text _id=”114″ ][cs_content_seo]Frontline leaders with teams
Senior leaders and executive team
Sales leaders and function area leaders
Frontline employees
Sales and customer facing roles
Support and specialist roles
Anyone who is part of a business that relies on strong relationships
\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”115″ ][cs_element_layout_row _id=”116″ ][cs_element_layout_column _id=”117″ ][cs_element_headline _id=”118″ ][cs_content_seo]Here’s how we do it: the 21 Service Habits\n\n[/cs_content_seo][cs_element_text _id=”119″ ][cs_content_seo]“If you pick the right small behavior and sequence it right, then you won’t have to motivate yourself to have it grow. It will just happen naturally, like a good seed planted in a good spot.” ― BJ Fogg
We use the analogy of taking small steps towards continuous improvement rather than approaching service culture transformation as big change.\n\n[/cs_content_seo][cs_element_image _id=”120″ ][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”121″ ][cs_element_layout_row _id=”122″ ][cs_element_layout_column _id=”123″ ][cs_element_headline _id=”124″ ][cs_content_seo]Know Yourself\n\n[/cs_content_seo][cs_element_headline _id=”125″ ][cs_content_seo](Be Present)\n\n[/cs_content_seo][cs_element_text _id=”126″ ][cs_content_seo]Habit 1 to 7Service starts with you. Before we even consider the customer, we need an awareness of how we show up.\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”127″ ][cs_element_headline _id=”128″ ][cs_content_seo]Understand Others\n\n[/cs_content_seo][cs_element_headline _id=”129″ ][cs_content_seo](Be Connected)\n\n[/cs_content_seo][cs_element_text _id=”130″ ][cs_content_seo]Habit 8 to 14Through the process of empathy you are able to make people feel seen, heard and understood.\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”131″ ][cs_element_headline _id=”132″ ][cs_content_seo]Act Consciously\n\n[/cs_content_seo][cs_element_headline _id=”133″ ][cs_content_seo](Be Kind)\n\n[/cs_content_seo][cs_element_text _id=”134″ ][cs_content_seo]Habit 15 to 21It’s knowing that your behaviours throughout the ordinary moments contribute to someone’s life.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”135″ ][cs_element_layout_row _id=”136″ ][cs_element_layout_column _id=”137″ ][cs_element_headline _id=”138″ ][cs_content_seo]What’s included in the customer service training program?\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”139″ ][cs_element_layout_column _id=”140″ ][cs_element_layout_div _id=”141″ ][cs_element_layout_off_canvas _id=”142″ ][cs_element_text _id=”143″ ][cs_content_seo]Service Habits Video Library\n\n[/cs_content_seo][cs_element_text _id=”144″ ][cs_content_seo]There are 21 prerecorded curriculum videos for each participant to watch at their own pace prior to the sharing in live masterclasses.\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Video Library →\n\n[/cs_content_seo][cs_element_headline _id=”145″ ][cs_content_seo]Have Jaquie speak at your next event\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”146″ ][cs_element_layout_div _id=”147″ ][cs_element_layout_off_canvas _id=”148″ ][cs_element_text _id=”149″ ][cs_content_seo]Online Platform\n\n[/cs_content_seo][cs_element_text _id=”150″ ][cs_content_seo]A one stop shop, created on the ServiceQ enterprise Learning Management System (LMS) allows participants to log in with a unique code. The platform functionality will integrate with existing secure web conferencing software, including Zoom and Cisco Webex. The benefit of having the curriculum, community and recognition on the one platform is that it provides greater engagement and an enhanced learning experience. Live delivery of masterclasses will take place within the platform utilising one of the secure web conferencing software platforms, with breakout rooms enabling discussion in smaller groups.\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Online Platform →\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”151″ ][cs_element_layout_div _id=”152″ ][cs_element_layout_off_canvas _id=”153″ ][cs_element_text _id=”154″ ][cs_content_seo]Live Events\n\n[/cs_content_seo][cs_element_text _id=”155″ ][cs_content_seo]Participants gather for a 1-day immersion (a full-day workshop), 3 times a year.
This live event helps employees deepen and explore their self-awareness, understanding of others and self-regulation practices in being more emotionally connected professionals.
These are events highly interactive, including plenty of inspiration, key takeaways, and team cohesion. They are also an opportunity to reward and recognise those who are role modeling the service behaviours.\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Live Events →\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”156″ ][cs_element_layout_div _id=”157″ ][cs_element_layout_off_canvas _id=”158″ ][cs_element_text _id=”159″ ][cs_content_seo]Masterclasses\n\n[/cs_content_seo][cs_element_text _id=”160″ ][cs_content_seo]There are 24 live masterclasses held via a virtual platform, online (45 minutes per session). These are designed to keep an ongoing conversation and learning focus each fortnight for a 12-month period.
There is no silver bullet. This is a practice not a project, it will take time and persistence to shift mindsets and encourage people to apply new behaviours.
A set of universal Service Habits are taught and the benefits of practicing these habits are realised. Focusing on habits is what increases capability.\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Masterclasses →\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”161″ ][cs_element_layout_div _id=”162″ ][cs_element_layout_off_canvas _id=”163″ ][cs_element_text _id=”164″ ][cs_content_seo]Customer Advocacy Group\n\n[/cs_content_seo][cs_element_text _id=”165″ ][cs_content_seo]One of the critical success factors in changing service behaviours over time has been to establish a Customer Advocacy Group of champions within the business, whose primary purpose is to be the custodians of the program and the champions of change.
We’ll meet with a select group for a gloves off mentoring session periodically throughout the year. This is an opportunity to look at implementation under the microscope and decide on key priorities and actions needed for the greatest cut through for all touchpoints of, culture, behaviour, capabilities, processes, policies, data, resourcing and systems.
The ideal group size is up to 12 people.
The group convenes every 90 days over the annual period for a 2-hour mentor session facilitated by us and can be conducted online.
The membership of the group ideally is diverse and represents a good mix of voice of employee in the various functions.\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Customer Advocacy Group →\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”166″ ][cs_element_layout_div _id=”167″ ][cs_element_layout_off_canvas _id=”168″ ][cs_element_text _id=”169″ ][cs_content_seo]Measuring The Impact\n\n[/cs_content_seo][cs_element_text _id=”170″ ][cs_content_seo]Before we start a journey of transforming your service culture, we need to understand where we are starting from. What gets measured is what gets managed; therefore, the intent of taking measurements at this early stage of our engagement is to understand what your focus areas are when determining the performance of your people and your customer service.
This includes:

Review people metrics currently in place such as retention, promotion rates and years of service
Review employee engagement survey results/pulse survey results and any other employee survey data
Review sales metrics currently in place including number of transactions/spend per transactions
Review any customer service metrics such as CSAT/NPS and any other metrics
Create a measurement framework that shows all agreed key metrics on the one page/dashboard that tells a well-rounded narrative of your beginning point (employees and customers)
Decide where we want to move the dial on the metrics agreed (both for EX and CX)
\n\n[/cs_content_seo][/cs_element_layout_off_canvas][cs_content_seo]Measure The Impact →\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”171″ ][cs_element_layout_row _id=”172″ ][cs_element_layout_column _id=”173″ ][cs_element_headline _id=”174″ ][cs_content_seo]Choosing the best Service Habits pathway for you and your business\n\n[/cs_content_seo][cs_element_text _id=”175″ ][cs_content_seo]Below are a series of carefully designed learning pathways and employee experiences which will suit your team’s needs and preferred journey.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”176″ ][cs_element_layout_column _id=”177″ ][cs_element_layout_div _id=”178″ ][cs_element_layout_div_2 _id=”179″ ][cs_element_headline _id=”180″ ][cs_content_seo]IntroducingService Habits\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”181″ ][cs_element_text _id=”182″ ][cs_content_seo]From\n\n[/cs_content_seo][cs_element_headline _id=”183″ ][cs_content_seo]$35k\n\n[/cs_content_seo][cs_element_text _id=”184″ ][cs_content_seo]+GST\n\n[/cs_content_seo][cs_element_text _id=”185″ ][cs_content_seo]Start to finish\n\n[/cs_content_seo][cs_element_headline _id=”186″ ][cs_content_seo]2-4 months\n\n[/cs_content_seo][cs_element_button _id=”187″ ][cs_content_seo]Enquire Now\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”188″ ][cs_element_text _id=”189″ ][cs_content_seo]Our Promise\n\n[/cs_content_seo][cs_element_text _id=”190″ ][cs_content_seo]The online pathway provides a blueprint for leaders to support and guide their teams in the delivery of extraordinary service. The result will be a common language and framework for leaders to promote organisational service consistency.\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”191″ ][cs_element_text _id=”192″ ][cs_content_seo]Inclusions\n\n[/cs_content_seo][cs_element_text _id=”193″ ][cs_content_seo]✓ Up to 100 learners
✓ 21x Videos (self-paced)
✓ 5x LIVE 90-minute online class
✓ 30-day access to LIVE recordings
✓ Copy of the Service Habits book\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_accordion _modules=”195″ _id=”194″ ][/cs_element_accordion][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”196″ ][cs_element_layout_div _id=”197″ ][cs_element_text _id=”198″ ][cs_content_seo]MOST CHOSEN\n\n[/cs_content_seo][/cs_element_layout_div][cs_element_layout_div _id=”199″ ][cs_element_layout_div_2 _id=”200″ ][cs_element_headline _id=”201″ ][cs_content_seo]EmbeddingService Habits\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”202″ ][cs_element_text _id=”203″ ][cs_content_seo]From\n\n[/cs_content_seo][cs_element_headline _id=”204″ ][cs_content_seo]$120k\n\n[/cs_content_seo][cs_element_text _id=”205″ ][cs_content_seo]+GST\n\n[/cs_content_seo][cs_element_text _id=”206″ ][cs_content_seo]Start to finish\n\n[/cs_content_seo][cs_element_headline _id=”207″ ][cs_content_seo]12-24 months\n\n[/cs_content_seo][cs_element_button _id=”208″ ][cs_content_seo]Enquire Now\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”209″ ][cs_element_text _id=”210″ ][cs_content_seo]Our Promise\n\n[/cs_content_seo][cs_element_text _id=”211″ ][cs_content_seo]Embedding Service Habits enables leaders and key team members to role model the habits, share and teach them with all staff so they stick. The result is the ripple effect that creates a consistent quality service to scale and is perfect for a ‘whole of business’ approach.\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”212″ ][cs_element_text _id=”213″ ][cs_content_seo]Inclusions\n\n[/cs_content_seo][cs_element_text _id=”214″ ][cs_content_seo]Everything from Introducing Service Habits, plus:\n\n[/cs_content_seo][cs_element_text _id=”215″ ][cs_content_seo]✓ Up to 100 learners

✓ 1x 1-hour onboarding session
✓ 1x 3-hour face-to-face kick-off session (all participants)
✓ 21 x 45 min LIVE online masterclasses

✓ 3x 3-hour face-to-face learning application sessions (all participants) each year, for up to 2 years
✓ 1x 1-hour measurement and tracking progress session
✓ 4x 2-hour mentorship and support of internal champions/trainers (Customer Advocacy Group members), for first year\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_accordion _modules=”217″ _id=”216″ ][/cs_element_accordion][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”218″ ][cs_element_layout_div _id=”219″ ][cs_element_layout_div_2 _id=”220″ ][cs_element_headline _id=”221″ ][cs_content_seo]MasteringService Habits\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”222″ ][cs_element_text _id=”223″ ][cs_content_seo]Contact us\n\n[/cs_content_seo][cs_element_headline _id=”224″ ][cs_content_seo]Custom\n\n[/cs_content_seo][cs_element_text _id=”225″ ][cs_content_seo]Quote\n\n[/cs_content_seo][cs_element_text _id=”226″ ][cs_content_seo]Start to finish\n\n[/cs_content_seo][cs_element_headline _id=”227″ ][cs_content_seo]24-36 months\n\n[/cs_content_seo][cs_element_button _id=”228″ ][cs_content_seo]Enquire Now\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”229″ ][cs_element_text _id=”230″ ][cs_content_seo]Our Promise\n\n[/cs_content_seo][cs_element_text _id=”231″ ][cs_content_seo]Mastering Service Habits is a game changing cultural program that begins with inspiration and ends in transformation.  It has the most sustainable long-term impact as it targets all levels of leadership and all employees in the organisation (top down and bottom up) The results being that the Service Habits becomes part of your cultural DNA.\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_layout_div_2 _id=”232″ ][cs_element_text _id=”233″ ][cs_content_seo]Inclusions\n\n[/cs_content_seo][cs_element_text _id=”234″ ][cs_content_seo]Everything from Embedding Service Habits, plus:\n\n[/cs_content_seo][cs_element_text _id=”235″ ][cs_content_seo]✓ 100 or more learners
✓ 2x full day offsite (Service Habits Acceleration) with Executive/Senior Leadership Team, for first year
✓ 1x 60-minute Keynote address from a selection of topics by Jaquie Scammell, for whole organisation, for first year\n\n[/cs_content_seo][/cs_element_layout_div_2][cs_element_accordion _modules=”237″ _id=”236″ ][/cs_element_accordion][/cs_element_layout_div][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”238″ ][cs_element_layout_row _id=”239″ ][cs_element_layout_column _id=”240″ ][cs_element_video _id=”241″ ][cs_element_layout_div _id=”242″ ][cs_element_image _id=”243″ ][cs_element_text _id=”244″ ][cs_content_seo]Customised Stepping Forward Program at Melbourne Airport\n\n[/cs_content_seo][cs_element_text _id=”245″ ][cs_content_seo]Senior staff at Melbourne Airport explain the change in culture and service standards as a result of the customised ServiceQ program covering their specific values and service behaviours.\n\n[/cs_content_seo][cs_element_button _id=”246″ ][cs_content_seo]Read all TESTIMONIALS\n\n[/cs_content_seo][/cs_element_layout_div][/cs_element_layout_column][cs_element_layout_column _id=”247″ ][cs_element_headline _id=”248″ ][cs_content_seo]Company Values and Service Behaviours\n\n[/cs_content_seo][cs_element_text _id=”249″ ][cs_content_seo]Each of our clients are special and unique and we are creating more and more customised service culture programs for this reason.\n\n[/cs_content_seo][cs_element_text _id=”250″ ][cs_content_seo]Customisation of a service culture is all about contextualisation. We immerse deeply in your world and learn your unique market or industry, your customers specific needs and the brand promise that you deliver across all human touch points.
A strong set of company Values and Service Behaviours explicitly articulated in a business is the strongest foundation you can create prior to embarking on any service culture initiatives. Without a clear framework for employees to live by, you are leaving the consistency of service and quality of service to chance.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”251″ ][cs_element_layout_column _id=”252″ ][cs_element_text _id=”253″ ][cs_content_seo]We would be happy to work through a diagnostic and proposal to suit your needs and share some of our customised service program case studies to inspire you further.
This is the greatest compliment to a Service Habits pathway.\n\n[/cs_content_seo][/cs_element_layout_column][cs_element_layout_column _id=”254″ ][cs_element_headline _id=”255″ ][cs_content_seo]If you are:\n\n[/cs_content_seo][cs_element_text _id=”256″ ][cs_content_seo]about to revisit your company values and behaviours
need to refresh your existing company values and behaviours
have clear company values but no service behaviours and/or
need a solid partner in exciting, engaging and rolling out your company values and service behaviours

…then a customised solution is for you.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][cs_element_section _id=”257″ ][cs_element_layout_row _id=”258″ ][cs_element_layout_column _id=”259″ ][cs_element_headline _id=”260″ ][cs_content_seo]Not ready to dive-in to a full program just yet?\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”261″ ][cs_element_layout_column _id=”262″ ][cs_element_image _id=”263″ ][/cs_element_layout_column][cs_element_layout_column _id=”264″ ][cs_element_headline _id=”265″ ][cs_content_seo]Have Jaquie speak at your next event\n\n[/cs_content_seo][cs_element_text _id=”266″ ][cs_content_seo]An infectiously enthusiastic and extraordinarily present conference speaker, learn more.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][cs_element_layout_row _id=”267″ ][cs_element_layout_column _id=”268″ ][cs_element_image _id=”269″ ][/cs_element_layout_column][cs_element_layout_column _id=”270″ ][cs_element_headline _id=”271″ ][cs_content_seo]Get yourself a copy of the internationally acclaimed book, Service Habits 2nd Ed\n\n[/cs_content_seo][cs_element_text _id=”272″ ][cs_content_seo]Read or listen the book, and be the first to know about events, plus receive weekly service insights by signing up to the blog.\n\n[/cs_content_seo][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][/cs_content]