ServiceQ | Melbourne | Senior Program Manager (Full Time Role)

At ServiceQ, we believe human skills are the new premium.
In a world rushing towards automation, we slow down long enough to notice.
We teach presence. We teach resonance. We teach connection.
And we deliver programs that shift cultures, not just minds.

We’re growing fast and entering a new era of rhythm, scale, and sophistication.
To support this momentum, we’re searching for a Senior Program Manager who can create harmony across our business. Someone who blends structure and soul to ensure every client, facilitator, and learner feels held.

This role is the heartbeat of how ServiceQ delivers.

You’ll lead the orchestration of our programs, from client onboarding to facilitator enablement to the learner journey itself.

If you love people as much as you love spreadsheets and data…
If you thrive in high-growth environments with big ambition and bigger heart…
If you’re energised by crafting world-class experiences that actually change behaviour…
Then you already speak our language.

You will be responsible for:

• End-to-end delivery of all ServiceQ programs; ensuring every project lands on time, in scope and on brand.
• Client onboarding, WIPs (client work in progress meetings) and relationship rhythm, being the steady partner our clients trust.
• The full learner journey, from mapping, implementing, and continually elevating the ServiceQ experience.
• Facilitator enablement, including; facilitator briefings, readiness, collateral, scheduling and coordinating (this is an important part of the role)
• Program logistics; more scheduling, coordination, communication, and simplicity.
• Pilots, new product rollouts, and continuous improvement.
• The operating rhythm between the GM, CEO, facilitator network, and support roles.

The person we’re looking for

You move through the world with presence.
You love humans, and you love systems that help humans shine.

You’ll thrive here if you:

• think five steps ahead
• always have a ‘plan B’
• are comfortable having the courageous conversations
• love to be organised and love organising others
• hold calm energy under pressure
• elevate relationships naturally
• know how to bring a team together and have the ability to both lead and execute
• have an instinct for client experience
• are obsessed with quality
• love the orchestration of complex programs

We are not for everyone.
We are for those who care deeply about the craft of service, who believe organisations can be more human, and who want to build something meaningful in a world that desperately needs it.

Experience that will help

• Program management, consulting, or operations leadership
• Experience enabling facilitators, trainers, or learning programs
• Strong client-facing communication
• Logistics or delivery experience in a service, training, or consulting environment
• Ability to build systems and improve them
• Comfort in a fast-moving founder-led business
• A love of learning and a hunger to grow

Why join ServiceQ?

We’re a small team doing big things, partnering with iconic brands across aviation, retail, events, government, and beyond.

We’re building a world where service feels human again. And your role will shape the experience of thousands of leaders and frontline teams.

To apply, please send:

1. Your CV, and
2. A cover letter (max 1 page) telling us about why this work matters to you.

Please email your application to [email protected] with the subject line:
“Senior Program Manager [Your Name]”

Applications close Thursday 11^th December 2025.