December 1, 2023Want to build a better service culture? It might be time to start an office book club. When I was…- November 24, 2023Prefer to listen? Do you feel that the world has become a little different since 2019? I certainly do. Customers…
- November 10, 2023Picture this: It's a chilly evening. The rain is pouring down. My colleagues and I have just traveled across the…
- November 2, 2023Prefer to listen? Leadership is hard; it’s harder now than it was in the past and things are going to…
- October 27, 2023Do you ever find yourself lost in thought? Maybe even distracted from an actual conversation by a lively inner dialogue? …
- October 19, 2023Prefer to listen? I wasn’t a great saver when I was a young adult. I lived week to week, looking…
- October 12, 2023Recently, while sitting in a cafe, I noticed someone shimmying a large vehicle into a tight spot. As I sipped…
- October 5, 2023Prefer to listen? Lisa works in a news and books store at Melbourne Airport. She found a passport left on…
- September 26, 2023I’ve been watching a murder mystery called The Afterparty featuring Tiffany Haddish as a quirky cop named Officer Danner. Like…
- September 21, 2023Prefer to listen? Every good business that wishes to maintain a healthy team culture and have long-term, loyal customers reviews…
