15/08/23
Believe
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03/08/23
Unconscious needs in service
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13/07/23
Better service. Believe it.
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21/06/23
A letter to the leaders who want service transformation
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08/06/23
Service stories show how you measure up!
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25/05/23
The future of service needs updated software and soft skills
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11/05/23
Customer service for dummies
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20/04/23
If your customers find themselves in queues, celebrate it!
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15/03/23
Get people back in the office to drive better customer service
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28/02/23
Want consistent customer service? Think 80/20
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15/02/23
Time well spent vs time well saved
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02/02/23
Thinking about service while your competitors are sleeping
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