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Being served by someone who’s stressed
February 2, 2024
Prefer to listen? Seriously. We’re all a little stressed out and wound up… me included. I wear an Oura Ring, and…
Want more joy at work in 2024?
January 11, 2024
Want more joy at work in 2024?
I’m interested… how many kilometres did you run today?
December 13, 2023
Prefer to listen? I travel most weeks and am committed to a healthy lifestyle, which means that I spend a…
I Radically Transform with a Little Help from my Friends
December 7, 2023
I have been coaching and mentoring yoga teachers for over a decade. And much of that work was done one…
Indulge Your Imagination and Transform Your Service Culture
December 1, 2023
Want to build a better service culture? It might be time to start an office book club. When I was…
The one non-negotiable for your business to stand out in 2024
November 24, 2023
Prefer to listen? Do you feel that the world has become a little different since 2019? I certainly do. Customers…
Great Customer Service is a Relay not a Sprint
November 10, 2023
Picture this: It's a chilly evening. The rain is pouring down. My colleagues and I have just traveled across the…
Service leaders: prepare to fail
November 2, 2023
Prefer to listen? Leadership is hard; it’s harder now than it was in the past and things are going to…
Hello? Ever feel like you’re constantly distracted?
October 27, 2023
Do you ever find yourself lost in thought? Maybe even distracted from an actual conversation by a lively inner dialogue? …
Serve the Future
October 19, 2023
Prefer to listen? I wasn’t a great saver when I was a young adult. I lived week to week, looking…
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