March 18, 2025Moving through a busy airport last week, I ran into the CEO of Melbourne airport, Lorie Argus. She had just…- March 12, 2025Dear Friends, Last week, I bought a brand new pair of reading glasses much needed, let me tell you. Three…
February 10, 2025The Cracks Leaders cant See Until It’s Too Late- January 28, 2025Over the holidays, my mum came to visit. She lives in another state, so while we talk often, we don’t…
- January 13, 20252025 isn’t a year to "wait and see." It’s a year to "step in and lead." I predict a year…
- January 13, 2025As leaders step into 2025, a stark reality stares back at them: declining service standards and inconsistent customer experiences are…
- November 19, 2024The supernatural powers of witchcraft have always fascinated me. Well, let me be more specific: I’m drawn to anyone who…
- November 6, 2024This year I started to learn the Greek language. I thought I was committed… but I realised I was not.…
- October 21, 2024I recently joined a wellbeing club, and I love it. I’ll share more about why in a future publication. After…
- October 7, 2024One of the best gauges of true customer loyalty is the question, ‘Will they bring you flowers when you retire?’…
