Embedding Service Habits
A scalable service training solution that sticks
Hybrid online and face-to-face course
This advanced program shows organisational dedication to fundamental service excellence from the inside out and is perfect for a ‘whole of business’ approach.
True to its name, it embeds service within the DNA of your workforce and is cleverly designed to ensure all learners comprehend the habits in application and eventually role model and share the habits amongst peers, creating a ripple effect throughout the business. The result is consistent quality service at scale supported by a service culture that is endorsed from the top.
Who is this program for?
Embedding Service Habits is a premium learning pathway to develop a service culture. It is designed as a series of learning experiences for all job roles in the business to see their conscious and unconscious thoughts and actions when serving people. From CEOs to frontline leaders — the program is ideal for any group who are looking for a stronger differentiator in the market, being known for taking good care of their people and customers.
Ideal For:
+ anyone who sees the benefit in the human touchpoints of service and aspires to strengthen the relationships with those they serve
Key Learning Outcomes
- Increased awareness of their own mindset and how they serve others (internal and external customers)
- Mindsets shift towards; ‘everybody serves someone’ and away from ‘service is not my job’
- Greater understanding of how they (their role) impacts others
- More empathy towards fellow employees and customers
- Coaching resources to be used in team meetings – Key phrases and techniques for client meetings, sales conversations, and performance conversations
- Skills for situational day-to-day problem solving and people interactions
- Key phrases and techniques for service recovery and service failures
- Consistency in relational approach at work as a leader
Staff representing different functions across Teleflex explain their thoughts before embarking on the program, how the learning program has helped them and how it has impacted their business performance. The team at Teleflex had so much fun with the Embedding Service Habits program and saw so many benefits flow from it, that they decided to roll it out a second time.
Book a discovery call
Let’s talk about what service needs to look like for your organisation.
“Our customers are no longer treated as a number, but as humans, and I’m proud to lead a team that puts customer service at the forefront of their thinking.”
Explore More
Service Habits Online Resource Centre
Customised Service Diagnostics
5D Service Leadership Offsite / Retreat
5D Service Leadership Pathway
Embedding Service Habits
