Our Bodies Are Our Biggest Asset in the Age of AI

But do we really know how to use them to our advantage? 

Recently, we hosted a group of incredible leaders from all industries and sectors, gathering to reimagine the future of service. 

We didn’t sit around dissecting NPS scores or rewriting service standards. We moved. 
We got into our bodies. 

We explored the parts of ourselves that we sometimes forget to tap into—our energy, our intuition, our ability to read a room, uplift a mood, and create a sense of genuine connection and belonging. 

Because in this fast-moving race to embrace AI, automation, and digital everything, we risk overlooking the one advantage no machine will ever replicate: 
our physical presence. 

Your body isn’t just here to get you through the day. It’s a powerful tool for service—a dynamic instrument that can build trust, read the unsaid, and offer real comfort. 

But here’s the question I want to leave you with: 
Do you actually know how to use your body to your advantage at work? 

Most of us were never taught how to re-energise, how to breathe with purpose, or how to reset in between service moments. 

At our event, expert facilitator Greg Sellar ran a brilliant session called Energy in Motion. He reminded us of something so simple, but so important: 
AI doesn’t fatigue. But we do. 
That’s why we need new habits—tiny rituals to refill our tank, reset our energy, and bring our full, grounded presence into each interaction. 

This isn’t just a nice-to-have idea. It’s now business critical. 

Both the PwC 2025 Trends Shaping the Australian Service Industry and the 2025 State of CX in Australia Report by CPM Australia make it clear: 

  • Customer expectations are skyrocketing. 
  • AI is advancing rapidly. 
  • Human connection is declining—and missed. 

Service is no longer just about being efficient. It’s about being intentional
That means using your body—your breath, your tone, your eye contact—as tools of trust. 

This is where the physical dimension of 5D Service becomes essential.