Privacy Policy
ServiceQ Pty Ltd is committed to providing quality services to our clients. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information, what information is collected and when and how it is used.
ServiceQ Pty Ltd is a data collector of your information and if required, can be contacted at [email protected] for any queries on this policy.
What is collected and what is it used for?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, roles/positions, organisation names, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence by telephone, by email, via our website www.serviceq.co, private messages on social media platforms, from cookies, analytics tools and from third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing including newsletters and updates from ServiceQ and Jaquie Scammell. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking unsubscribe in our email publications.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Log Files
ServiceQ Pty Ltd follows a standard procedure of using log files. These files log visitors when they visit our websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site and tracking users’ movement on the website.
Cookies
ServiceQ Pty Ltd websites use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
Sensitive Information
Sensitive information is defined to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information such as sex life and sexual orientation, genetic data or biometric data where processed to uniquely identify a person.
ServiceQ Pty Ltd does not intentionally collect or use sensitive information as defined above. If sensitive information is required it will be collected direct with you voluntarily and only with your consent; or where required or authorised by law.
Disclosure of Personal Information
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information, in order to comply with any legal regulations or good governance obligations.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you to update and/or correct it. If you wish to access your Personal Information, please contact us at [email protected]
ServiceQ Pty Ltd will not charge any fee for your access request.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights including the following:
· The right to access, update or to delete the information we have on you.
· The right of rectification.
· The right to object.
· The right of restriction.
· The right to data portability
· The right to withdraw consent
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Consent
By accessing our website, you consent to our Privacy Policy and its terms.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: Suite 1, Level 9, 350 Collins Street, Melbourne VIC 3000 [email protected]