Create safety and support wellbeing
Aim: To maintain a healthy culture by focusing on physical and psychological safety as well as enabling a culture of wellbeing to exist amongst the work.
Example of Tools: Psychological safety framework, designing service routines & moments, pillars of wellbeing at work for service professionals
Empower decision-making and foster innovation
Aim: To empower teams to make better decisions and be more innovative in problem-solving in the moment.
Example of Tools: Blue rules and future scenario planning, system thinking (left & right hemispheres), competency frameworks for consistent service
Inspire emotional intelligence and praise encouraged behaviour
Aim: To motivate teams to apply the desired behaviours and to self-regulate their emotional responses when at work.
Example of Tools: Emotional intelligence for service excellence, self – regulation and resilience, behavioural praise techniques & feedback loops
Build teams and connections and align people with values
Aim: To inspire teams to connect and behave in ways that are aligned to the organisation’s values.
Example of Tools: Values based leadership framework, cultural sensitivity and leadership language, creating Service team codes
Create vision and communicate purpose – evaluating the ability to lead with a vision and create meaning at work
Aim: To invite teams to see their work and efforts as a contribution to something far greater than their own self interests.
Example of Tools: Storytelling, Communicating for impact, Leading Advocacy groups


A realistic pathway designed for busy leaders.
*Inspired by the recent book; The Future of service is 5D; Why humans serve best in the digital era
5D Service Leadership pathway is a pragmatic and evidence-based program focussed on learning for leaders to be relevant, accessible, and immediately applicable in the workplace. Spread out over a 12 – month period with a published schedule in advance, working with your peak periods, blackout periods, financial years, creating a schedule that works with the rhythm of your business.
The journey from beginning to end includes:
- A diagnostic to determine the business performance, looking at current state and articulating desired state at the end of the program.
- A pre – engagement workshop with the group of leaders to kick of the journey
- An individual self-assessment to determine unique learning goals for each leader
- A one-on-one coaching session at the start to set their learning goals for the program
- 10 group sessions (90 mins online and Face to face) focussing on areas of expertise (5D Service Leadership)
- End of year Off site retreat (self-evaluation and close circle ritual)
For up to 20 people, over 12 months:
- 3-hour face-to-face diagnostic workshop for the business
- 90 mins x 1:1 coaching mentoring session per leader, with a ServiceQ Executive Coach
- 3-hour face- to -face Pre Engagement Workshop
- 10 x LIVE group sessions online or face to face following the 5D Service
- Leadership framework and areas of expertise. An option here is to partner the final session with our Service Leadership Offsite offering (one day and overnight).
- Leadership Learning journal and workbook provided to support new tools and techniques