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October 21, 2024
Boomers, Gen X and Gen Y, you have a very important role to play in this era
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October 7, 2024
Will they bring you flowers when you retire?
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September 23, 2024
To be most loved and #1 in your industry, first you have to believe
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September 11, 2024
The seven notes you need to hit to create a service culture of WOW
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August 29, 2024
Customer Service as a Spiritual Practice
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July 25, 2024
How willing are you?
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July 5, 2024
Increase your sales, profit, customer happiness and team happiness by 30%
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June 21, 2024
The secret all service leaders MUST know!
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June 6, 2024
High-tech, high touch – a future service playbook?
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May 21, 2024
Think of a leader you’ve worked with
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