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March 7, 2024
Two future – proof must do’s to lead the future of service
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February 23, 2024
To Deliver Great Customer Service, Play Every Point.
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February 2, 2024
Being served by someone who’s stressed
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January 11, 2024
Want more joy at work in 2024?
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December 13, 2023
I’m interested… how many kilometres did you run today?
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December 7, 2023
I Radically Transform with a Little Help from my Friends
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December 1, 2023
Indulge Your Imagination and Transform Your Service Culture
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November 24, 2023
The one non-negotiable for your business to stand out in 2024
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November 10, 2023
Great Customer Service is a Relay not a Sprint
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November 2, 2023
Service leaders: prepare to fail
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