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February 15, 2023
Time well spent vs time well saved
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February 2, 2023
Thinking about service while your competitors are sleeping
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January 19, 2023
Customer service training is useless
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December 15, 2022
One wish for service
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December 1, 2022
Three words of advice for the leader of the Victorian State
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November 10, 2022
Service staff need to be truth tellers, not fortune tellers
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October 17, 2022
The skill of delivering great service at scale
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October 4, 2022
An ode to Customer Service heroes
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September 14, 2022
Can you deal with the human stuff?
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September 1, 2022
Three keys to unlocking self – care
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