Publications
Our founder Jaquie Scammell is an award winning author of The Service Series.
The Future of Service is 5D
Why humans serve best in the digital era
An eminent voice for service leadership, Jaquie Scammell has tackled the hard question of what the service needs to look like in the digital age. Her enlightened approach uses five core dimensions and this enables the concepts to be treated as focus areas or part of a wholistic service leadership pathway. The actionable tools within the book make it a valuable resource for every aspiring and current service leader.
Service Habits
21 Habits to transform your service culture
Audiobook and physical copies available in all good book stores.
Australia’s leading customer service expert Jaquie Scammell reveals the 21 key habits service leaders need to lead successful teams and relationships with the people they serve. Fully revised and updated for a post-COVID workforce, this is a practical handbook on human relations in a world that demands service like never before.
Service Mindset
21 Habits to transform your service culture
Audiobook and physical copies available in all good book stores.
Australia’s leading customer service expert Jaquie Scammell reveals the 21 key habits service leaders need to lead successful teams and relationships with the people they serve. Fully revised and updated for a post-COVID workforce, this is a practical handbook on human relations in a world that demands service like never before.
