August 10, 2022Prefer to listen? Click below: As I sat to write this blog, I was interrupted three times. What normally takes…- July 28, 2022Prefer to listen? Click below A customer-service gap is the difference between what the customer expected in a service interaction…
- July 21, 2022Prefer to listen? Click below: Who do you trust the most? The government, the media, private businesses, neighbours, those you…
- July 14, 2022Prefer to listen? Have you noticed that the typical dinner-table conversation these days includes a story about a disappointing customer-service…
- June 30, 2022Prefer to listen? Press play below. I was standing in a queue at the security screening point of a busy…
- June 23, 2022Prefer to listen? Press play below. I write this blog particularly for those of you who are feeling that you’re…
- June 16, 2022Prefer to listen? Press play below. Cuts, bruises, chipped teeth and a concussion aren’t what you usually expect to come…
- June 9, 2022Prefer to listen? Press play below. A few weeks ago, I spent some time with a group of pharmaceutical company…
- June 2, 2022Prefer to listen? Press play below. Those of you who are unable to deal with the human stuff in the…
- May 26, 2022Prefer to listen? Press play below. When no one’s watching, are you taking real good care of you? If you…
