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Sneaking Past Your Stories
October 12, 2023
Recently, while sitting in a cafe, I noticed someone shimmying a large vehicle into a tight spot. As I sipped…
Being human is our advantage
October 5, 2023
Prefer to listen? Lisa works in a news and books store at Melbourne Airport. She found a passport left on…
What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?
September 26, 2023
I’ve been watching a murder mystery called The Afterparty featuring Tiffany Haddish as a quirky cop named Officer Danner. Like…
Six reasons why 2023 is a good time to challenge your company values
September 21, 2023
Prefer to listen? Every good business that wishes to maintain a healthy team culture and have long-term, loyal customers reviews…
Can I Meditate if I Can’t Sit Still?
September 14, 2023
I would describe myself as a daily meditator. But I don't sit for meditation every day. Does that make me…
Are your service norms outdated?
September 7, 2023
Thanks for what you didn’t say
August 31, 2023
I was recently in a cafe run by a friend. At one point when there was a quiet moment, I…
Service Performance needs more than care
August 24, 2023
Recently ServiceQ had their team conference, and we were inspired at an individual and team level by Dan Collins. Dan…
Believe
August 15, 2023
I was one of the millions who held our collective breath during the epic penalty shoot-out on Saturday night that…
Unconscious needs in service
August 3, 2023
Prefer to listen? I was recently asked by a wonderful friend of mine, ‘What business are you really in?’ This…
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