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Programs for Companies
Service Habits™
Service Leadership
Keynotes & Workshops
How does your company score in Service Mastery?
Take the Diagnostic
Recieve results in just 10 minutes
Courses for your Career
Keynote Speaker
Our Events
About
About Us
Working at ServiceQ
Testimonials
Books
Blog
Contact
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The one non-negotiable for your business to stand out in 2024
November 24, 2023
Prefer to listen? Do you feel that the world has become a little different since 2019? I certainly do. Customers…
Great Customer Service is a Relay not a Sprint
November 10, 2023
Picture this: It's a chilly evening. The rain is pouring down. My colleagues and I have just traveled across the…
Service leaders: prepare to fail
November 2, 2023
Prefer to listen? Leadership is hard; it’s harder now than it was in the past and things are going to…
Hello? Ever feel like you’re constantly distracted?
October 27, 2023
Do you ever find yourself lost in thought? Maybe even distracted from an actual conversation by a lively inner dialogue? …
Serve the Future
October 19, 2023
Prefer to listen? I wasn’t a great saver when I was a young adult. I lived week to week, looking…
Sneaking Past Your Stories
October 12, 2023
Recently, while sitting in a cafe, I noticed someone shimmying a large vehicle into a tight spot. As I sipped…
Being human is our advantage
October 5, 2023
Prefer to listen? Lisa works in a news and books store at Melbourne Airport. She found a passport left on…
What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?
September 26, 2023
I’ve been watching a murder mystery called The Afterparty featuring Tiffany Haddish as a quirky cop named Officer Danner. Like…
Six reasons why 2023 is a good time to challenge your company values
September 21, 2023
Prefer to listen? Every good business that wishes to maintain a healthy team culture and have long-term, loyal customers reviews…
Can I Meditate if I Can’t Sit Still?
September 14, 2023
I would describe myself as a daily meditator. But I don't sit for meditation every day. Does that make me…
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