May 11, 2023Prefer to listen? The series of books ‘For Dummies’ has been a real hit over the years, helping the…- April 20, 2023Prefer to listen? In the past few weeks, I’ve found myself in long queues. Boarding for planes, cloaking items at…
- March 15, 2023Prefer to listen? The world of the workplace has been flipped upside down. Coincidentally, so too has the world of…
- February 28, 2023Prefer to listen? One of the most common opportunities we’re asked to help our clients address is consistent customer service. …
- February 15, 2023Prefer to listen? Would you pay to experience your business or brand? What does someone gain or save by spending…
- February 2, 2023Prefer to listen? I think about customer service more than you do. It’s my work, my focus, my purpose, my…
- January 19, 2023Prefer to listen? Customer service training is useless… unless it has a strong methodology and framework that supports what happens…
December 15, 2022Prefer to listen? The year of 2022 is nearly at an end, a sigh of exhaustion seems to be the…- December 1, 2022Prefer to listen? What does a State Premier and a frontline casual employee at McDonalds have in common? Both are…
- November 10, 2022Prefer to listen Sometimes customer service staff are the bearer of bad news, but would you rather know the truth…
