July 13, 2023Prefer to listen? It appears that our default idea for improving service is now, ‘AI will solve this problem’.…- June 21, 2023Prefer to listen? Just imagine what it would be like to drive into your workplace and see engaged employees and…
- June 8, 2023Service stories have been shared throughout history – even mythological tales from ancient Hindi, Greek and Egyptian cultures have offered…
- May 25, 2023Prefer to listen? I installed a system update on my phone again this month – just a typical periodic update…
- May 11, 2023Prefer to listen? The series of books ‘For Dummies’ has been a real hit over the years, helping the…
- April 20, 2023Prefer to listen? In the past few weeks, I’ve found myself in long queues. Boarding for planes, cloaking items at…
- March 15, 2023Prefer to listen? The world of the workplace has been flipped upside down. Coincidentally, so too has the world of…
- February 28, 2023Prefer to listen? One of the most common opportunities we’re asked to help our clients address is consistent customer service. …
- February 15, 2023Prefer to listen? Would you pay to experience your business or brand? What does someone gain or save by spending…
- February 2, 2023Prefer to listen? I think about customer service more than you do. It’s my work, my focus, my purpose, my…
