September 7, 2023
August 31, 2023I was recently in a cafe run by a friend. At one point when there was a quiet moment, I…- August 24, 2023Recently ServiceQ had their team conference, and we were inspired at an individual and team level by Dan Collins. Dan…
- August 15, 2023I was one of the millions who held our collective breath during the epic penalty shoot-out on Saturday night that…
- August 3, 2023Prefer to listen? I was recently asked by a wonderful friend of mine, ‘What business are you really in?’ This…
- July 13, 2023Prefer to listen? It appears that our default idea for improving service is now, ‘AI will solve this problem’.…
- June 21, 2023Prefer to listen? Just imagine what it would be like to drive into your workplace and see engaged employees and…
- June 8, 2023Service stories have been shared throughout history – even mythological tales from ancient Hindi, Greek and Egyptian cultures have offered…
- May 25, 2023Prefer to listen? I installed a system update on my phone again this month – just a typical periodic update…
- May 11, 2023Prefer to listen? The series of books ‘For Dummies’ has been a real hit over the years, helping the…
