December 1, 2022Prefer to listen? What does a State Premier and a frontline casual employee at McDonalds have in common? Both are…- November 10, 2022Prefer to listen Sometimes customer service staff are the bearer of bad news, but would you rather know the truth…
- October 17, 2022Prefer to listen? There is a skill to achieving scale when delivering great customer service. This is the number one…
- October 4, 2022Prefer to listen? This week is Customer Service Week: an opportunity to celebrate the people who give customer service. Below…
- September 14, 2022Prefer to listen? Your customer service performance is based on how well you’re dealing with the human stuff. I’ve been…
- September 1, 2022Prefer to listen? Three keys to unlocking self - care Self-care is an extension of self- help, it a big…
- August 25, 2022Prefer to listen? Staff shortages, wage increases and customers being generally short on time make a good business case for…
- August 19, 2022Prefer to listen? Last weekend, I was sitting on the lounge talking to my mum, and I mentioned the guilt…
- August 10, 2022Prefer to listen? Click below: As I sat to write this blog, I was interrupted three times. What normally takes…
- July 28, 2022Prefer to listen? Click below A customer-service gap is the difference between what the customer expected in a service interaction…
