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Survival of the kindest
June 30, 2022
Prefer to listen? Press play below. I was standing in a queue at the security screening point of a busy…
Clean conversations
June 23, 2022
Prefer to listen? Press play below. I write this blog particularly for those of you who are feeling that you’re…
Customer Abuse
June 16, 2022
Prefer to listen? Press play below. Cuts, bruises, chipped teeth and a concussion aren’t what you usually expect to come…
For the love of everyone around you… just breathe!
June 9, 2022
Prefer to listen? Press play below. A few weeks ago, I spent some time with a group of pharmaceutical company…
Don’t be left behind.
June 2, 2022
Prefer to listen? Press play below. Those of you who are unable to deal with the human stuff in the…
Wishful or watchful wellbeing?
May 26, 2022
Prefer to listen? Press play below. When no one’s watching, are you taking real good care of you? If you…
A tale of two businesses: path of misery or path of joy?
May 5, 2022
Prefer to Listen? Press play below. In this country at the moment, businesses in a variety of industries face the…
Manage stress to manage service
April 28, 2022
Prefer to listen? Press play below: Stress is harming your brain, and it’s also harming your customer service. If you’ve…
Recovery week for strength
April 21, 2022
Prefer to listen? Press play below. Lately, every leader I speak with has told me that they are busier than…
Turn grey areas of customer service blue
April 7, 2022
Prefer to listen? Press play below: Recently, I had the experience of booking a conference for a very special inaugural…
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