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A tale of two businesses: path of misery or path of joy?
May 5, 2022
Prefer to Listen? Press play below. In this country at the moment, businesses in a variety of industries face the…
Manage stress to manage service
April 28, 2022
Prefer to listen? Press play below: Stress is harming your brain, and it’s also harming your customer service. If you’ve…
Recovery week for strength
April 21, 2022
Prefer to listen? Press play below. Lately, every leader I speak with has told me that they are busier than…
Turn grey areas of customer service blue
April 7, 2022
Prefer to listen? Press play below: Recently, I had the experience of booking a conference for a very special inaugural…
The one thing confident service professionals do not do
March 25, 2022
Prefer to listen? Press play below: I had a beautiful conversation with a friend, Digby, a few weeks ago, all…
A year of surrender
March 17, 2022
Prefer to listen? Press play below: 2018 was a funny year. I turned 40. I made some big decisions about…
Please acknowledge me!
March 10, 2022
Prefer to listen? Press play below: One of the digital services I love in this new modern world is being…
Calm amongst the chaos
March 3, 2022
Prefer to listen? Click below: I was parked at a red traffic light, minding my own business, when a van…
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