Customer service for dummies

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The series of books ‘For Dummies’ has been a real hit over the years, helping the everyday person skill up and learn about new topics and stripping each concept right back to the basics for the greatest learning and application. Do we need a Customer Service for Dummies book? Maybe?

We’re seeing a society emerge that is making it harder for people to think and feel.

Our minds are numbed by:

• an addiction to mobile devices

• getting lost in a virtual reality created by social media and streaming services rather than being present with the reality in front of us
• allowing learning machines and robots to think for us, rather than building muscle in critical thinking and creative problem-solving.

Emotions are numbed by:

• a need to chase feelings of comfort and pleasure, and the plethora of drugs and vices available to help us feel good the moment we don’t
• an unwillingness to sit with uncomfortable emotions, leading to a lack of skill in dealing with complaints, debates and conflict

• an assault on the democratic values in society – the values that reinforce to people that each of us have a stake in the others.

If consistent quality customer service is at risk in society, perhaps a book titled Customer Service for Dummies would address the issues that are arising from increased dumbness and numbness.

I wonder what would be included in the book? Before I pop that prompt into an OpenAI chat to see what a machine thinks should be included… what do you think? That’s right: what’s already on your mind, intuitively coming up? What are you observing and sensing? I’m far more interested in your thoughts and feelings on the matter.