Extraordinary Service doesn’t need to be a Utopian dream!

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Imagine you’re on hold for some assistance. Your only lifeline is a robotic voice stating, ‘Your call is important to us, please hold’. You finally connect, only to realise you’re speaking to a perfectly balanced and precise AI-generated voice, reciting the menu options in a monotone, mechanical voice. It doesn’t ask you how your day was; it’s devoid of empathy. We’ve all been there, frustrated and shouting at an automated system.

Now, you’re standing in a physical queue, greeted by Sarah, a human employee. She seems distracted, and her interactions are robotic in their predictability. She rattles off a script of instructions, never truly engaging with you. Despite being served by a human; you feel just as isolated as you did listening to the robotic voice on the phone.

The two experiences may leave you pondering: ‘When did human service become almost indistinguishable from being served by a machine?’ We’ve never been more connected, yet human service feels more distant than ever.

Imagine a world where you engage with service professionals who aren’t just doing their job but serving with intention and awareness.

Envision a digital platform where convenience doesn’t come at the cost of human connection but enhances it.

This isn’t a utopian dream; it’s a vision we can manifest together.

We can make it a reality by integrating 5 dimensions – physical, cognitive, emotional, social, and spiritual – into a human-service approach. This is 5D Service.

I imagine a world where humans work with AI but are not controlled by AI, recognising that digital platforms are convenient and do not come at the cost of human connection but enhance it. To learn more about what other experts say about, AI and human service interactions collaborating in the future, see this recent article where I was contributed to the conversation. (Click HERE) Lots of very interesting perspectives

If you want to dive more into this point of tension many business leaders are feeling right now, perhaps my most recent book; The Future of Service is 5D,Why humans serve best in the digital era, will help redefine our understanding of what service means in an increasingly digital and interconnected world.

www.5Dservice.com.au