Service Transformation

Elevate your service culture with programs that will make a true and lasting impact.

Service Leadership

5D Service Leadership Pathway
5D Service Leadership Offsite / Retreat

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Organisations today are change fatigued. Leaders and employees are under immense pressure from the modern-day world, and customers are demanding greater value and human connection. With a variety of programs, online and face-to-face, ServiceQ® is sure to have the perfect solution to fit you and your team. Check out our programs by clicking on the images above.

What is a successful customer service culture?

We define a successful customer service culture as one where you:

  • Create connection and solutions for customers
  • Balance the rules with the reality of a situation for a customer
  • Achieve the organisation’s efficiency needs while focusing on the emotional needs of the customer

To achieve this, you need highly emotionally and socially intelligent employees who can handle the people stuff in business. The new era of customer service has evolved from transactional needs to relational needs.

The learning outcomes from customer service training program, Service Habits, are evergreen and have no expiry date, suitable for the experienced CEO through to the frontline employee, multiplying your return on investment.

What our clients say
Service Habits
"The team returned super engaged and positive post session and I think it landed really well with the group. I’ve already had lots of positive feedback from the group, they appreciated not only your topic knowledge but the supportive and engaging environment you created. Made the learning relevant and accessible."
Kate
Project Specialist
Service Habits
“As a leader I have noticed the impact that Service Habits has had on my team. The team are more empathetic and patient with our customers. Our customers are no longer treated as a number, but a human and I’m proud to lead a team that puts customer service at the forefront of their thought process.” 
People Logistics Supervisor
Infrastructure and Services