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Featured image for “How to make service excellence sticky”

How to make service excellence sticky

Featured image for “You say you are committed, really?”

You say you are committed, really?

Featured image for “Boomers, Gen X and Gen Y, you have a very important role to play in this era”

Boomers, Gen X and Gen Y, you have a very important role to play in this era

Featured image for “Will they bring you flowers when you retire?”

Will they bring you flowers when you retire?

Featured image for “To be most loved and #1 in your industry, first you have to believe”

To be most loved and #1 in your industry, first you have to believe

Featured image for “The seven notes you need to hit to create a service culture of WOW”

The seven notes you need to hit to create a service culture of WOW

Featured image for “Customer Service as a Spiritual Practice”

Customer Service as a Spiritual Practice

Featured image for “How willing are you?”

How willing are you?

Featured image for “Increase your sales, profit, customer happiness and team happiness by 30%”

Increase your sales, profit, customer happiness and team happiness by 30%

Featured image for “The secret all service leaders MUST know!”

The secret all service leaders MUST know!

Featured image for “High-tech, high touch – a future service playbook?”

High-tech, high touch – a future service playbook?

Featured image for “Think of a leader you’ve worked with”

Think of a leader you’ve worked with