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11/09/24
The seven notes you need to hit to create a service culture of WOW
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29/08/24
Customer Service as a Spiritual Practice
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25/07/24
How willing are you?
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05/07/24
Increase your sales, profit, customer happiness and team happiness by 30%
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21/06/24
The secret all service leaders MUST know!
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06/06/24
High-tech, high touch – a future service playbook?
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21/05/24
Think of a leader you’ve worked with
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24/04/24
A Cleaner, a CEO and Australia’s Favourite Airport
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05/04/24
Humble and Magnificent Service Leaders
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22/03/24
Extraordinary Service doesn’t need to be a Utopian dream!
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15/03/24
Praise Effectively
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07/03/24
Two future – proof must do’s to lead the future of service
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