January 13, 20252025 isn’t a year to "wait and see." It’s a year to "step in and lead." I predict a year…- January 13, 2025As leaders step into 2025, a stark reality stares back at them: declining service standards and inconsistent customer experiences are…
- November 19, 2024The supernatural powers of witchcraft have always fascinated me. Well, let me be more specific: I’m drawn to anyone who…
- November 6, 2024This year I started to learn the Greek language. I thought I was committed… but I realised I was not.…
- October 21, 2024I recently joined a wellbeing club, and I love it. I’ll share more about why in a future publication. After…
- October 7, 2024One of the best gauges of true customer loyalty is the question, ‘Will they bring you flowers when you retire?’…
- September 23, 2024Ove been thinking a lot lately, inspired by various conversations with clients, what comes with being number 1 in your…
- September 11, 2024After more than a decade of working with organisations to drive service excellence in their businesses, we’ve concluded (for now)…
- August 29, 2024We are all on a path of service, which looks different for each of us. However, those who choose to…
- July 25, 2024Prefer to listen? A few months ago, I attended an event where Adam Grant delivered a talk on his most…
