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Featured image for “Great Customer Service is a Relay not a Sprint”
10/11/23

Great Customer Service is a Relay not a Sprint

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Featured image for “Service leaders: prepare to fail”
02/11/23

Service leaders: prepare to fail

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Featured image for “Hello? Ever feel like you’re constantly distracted?”
27/10/23

Hello? Ever feel like you’re constantly distracted?

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Featured image for “Serve the Future”
19/10/23

Serve the Future

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Featured image for “Sneaking Past Your Stories”
12/10/23

Sneaking Past Your Stories

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Featured image for “Being human is our advantage”
05/10/23

Being human is our advantage

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Featured image for “What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?”
26/09/23

What do TV Detectives, Dutch Supermarkets, and Great Customer Service Have in Common?

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Featured image for “Six reasons why 2023 is a good time to challenge your company values”
21/09/23

Six reasons why 2023 is a good time to challenge your company values

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Featured image for “Can I Meditate if I Can’t Sit Still?”
14/09/23

Can I Meditate if I Can’t Sit Still?

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Featured image for “Are your service norms outdated?”
07/09/23

Are your service norms outdated?

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Featured image for “Thanks for what you didn’t say”
31/08/23

Thanks for what you didn’t say

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Featured image for “Service Performance needs more than care”
24/08/23

Service Performance needs more than care

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