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A Cleaner, a CEO and Australia’s Favourite Airport
April 24, 2024
A Cleaner, a CEO and Australia’s Favourite Airport
Humble and Magnificent Service Leaders
April 5, 2024
Prefer to listen? There once was a man who spent his life with two pieces of paper tucked into his…
Extraordinary Service doesn’t need to be a Utopian dream!
March 22, 2024
Prefer to listen? Imagine you’re on hold for some assistance. Your only lifeline is a robotic voice stating, ‘Your call…
Praise Effectively
March 15, 2024
A good friend opened a cafe and wine bar in 2020. The business navigated lockdowns, but it’s been a bumpy…
Two future – proof must do’s to lead the future of service
March 7, 2024
Prefer to listen? I’ve spoken to fifteen of our top clients in the past week, CEO, GM’s and People leaders,…
To Deliver Great Customer Service, Play Every Point.
February 23, 2024
Written by Jennifer Crescenzo Although no Italian male tennis player had won a Grand Slam final since 1976, Jannik Sinner…
Being served by someone who’s stressed
February 2, 2024
Prefer to listen? Seriously. We’re all a little stressed out and wound up… me included. I wear an Oura Ring, and…
Want more joy at work in 2024?
January 11, 2024
Want more joy at work in 2024?
I’m interested… how many kilometres did you run today?
December 13, 2023
Prefer to listen? I travel most weeks and am committed to a healthy lifestyle, which means that I spend a…
I Radically Transform with a Little Help from my Friends
December 7, 2023
I have been coaching and mentoring yoga teachers for over a decade. And much of that work was done one…
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