Service Leadership
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What happens when service becomes so optimised it becomes emotionally empty?
Customers are no longer served, they’re processed. Employees are no longer taught how to relate, they’re trained to comply. The world is not short on service systems. It is short on human presence.
5D Service Leadership Offsite / Retreat
The 5D Service Leadership Offsite/ Retreat is an ideal event to mark the start of the year, end of FY or end of the calendar year.
The program
We recommend doing this event on country, amongst nature away from boardrooms and classrooms.
Offsite retreats are always designed and run by our founder and CEO Jaquie Scammell.
With a long history of running retreats, Jaquie has a tool kit of experiences that literally heal, inspire and connect people at a much deeper level, including holistic and educational elements that make it a well-rounded experience.
Whether you have customised goals for your offsite or simply want to gift your leaders an intentional pause in their busy schedule, we have you covered.
Inclusions
- A perfect reset, line in the sand, immersive experience for connection, creation and calibration of team goals
- A digital detox, self-care intertwined with self-leadership and service leadership principles.
- Custom designed for your teams personal and professional needs.
- Led by ServiceQ Founder and CEO Jaquie Scammell.
The 5D Service Leadership Offsite/ Retreat can be done in any state or country subject to notice period provided.
Ideal for
Leaders and aspiring leaders in the organisation who want to unite their teams behind a shared vision.
5D Service Leadership Pathway
From Frustration to Fulfilment: The Future Framework for Sustainable Service Leadership Results.
The program
This 12–month program builds capability in leaders of today, who are responsible for creating the conditions of service in the future.
The promise of this program will change the way your leaders think and act, which will change the way teams work, resulting in transforming the way they serve customers.
Outcomes
- A diagnostic to determine the business performance, looking at current state and articulating desired state at the end of the program.
- A pre – engagement workshop with the group of leaders to kick of the journey
- An individual self-assessment to determine unique learning goals for each leader
- A one-on-one coaching session at the start to set their learning goals for the program
- 10 group sessions (90 mins online and Face to face) focussing on areas of expertise (5D Service Leadership)
- End of year Off site retreat (self-evaluation and close circle ritual)
Ideal for
A journey designed for up to 20 leaders, invited by the business to apply, alongside a recommended criteria. The invitation is in recognition of their performance and growth in a leadership role, as well as an investment and reward for their efforts and loyalty to the business.
“You never fully know the ripple effect you create in another person’s day
Because service is leadership.
It’s values made visible
“Staff courtesy became Melbourne Airport’s greatest strength – and passengers noticed.”
