Sometimes the biggest shifts begin with the smallest acts. A conversation, a meeting, even a single sentence can send ripples far beyond what we first imagine. 

Last week, one of our clients held a team meeting. The topic? AI and the new tools being introduced into their business. Now, in many workplaces that subject sparks fear and people wonder if jobs are at risk, if they’ll be replaced, or if they’ll be left behind. But instead of fuelling anxiety, this leader reframed the conversation. They reassured their people that AI wasn’t about replacement, it was about creating more space for energy management and enabling the team to step further into being true experience creators for their clients. 

That same afternoon, the team leader in conveyancing was so inspired she wrote an article for the Albury Wodonga Business Women’s newsletter. Her words carried the message further, from the meeting room, to a business chamber, to a whole community of professionals. 

That’s the ripple effect in action. One leader’s decision to speak with courage and clarity sparked confidence in a team. That confidence inspired someone to share the story publicly. And now, hundreds more have been touched by that ripple. 

Service is never just about the moment in front of you. It’s about the residue you leave, the waves you set in motion. Small acts of presence, reassurance, or generosity can multiply in ways you may never see. 

Your call to action: Think of one simple act you can take today; a word of praise, a gesture of reassurance, a bold piece of truth-telling. Drop the pebble. Watch the ripples.