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March 18, 2025

Leadership drives your NPS

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March 12, 2025

Seeing 20/20, Service 0/10

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February 10, 2025

The Cracks Leaders cant See Until It’s Too Late

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January 28, 2025

The Blind Spots You Don’t See Until You Do 

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January 13, 2025

The Biggest Service Shake-Up Since 2020 Is Coming in 2025 – Will You Be Ready?

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January 13, 2025

The Hidden Cracks in Service Culture: Why Good Isn’t Good Enough Anymore 

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November 19, 2024

How to make service excellence sticky

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November 6, 2024

You say you are committed, really?

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October 21, 2024

Boomers, Gen X and Gen Y, you have a very important role to play in this era

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October 7, 2024

Will they bring you flowers when you retire?

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